Shipping Methods and Delivery Times

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: 

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. It usually takes from one day to five  working days.

Shipping time: 

The time for your item(s) to travel from our warehouses to your destination.

All items being sold at Kamelleo are guaranteed to be delivered to buyers within 45 days . All orders shipped from the US warehouse are guaranteed to be delivered within 5 days.

Full refunds are not available under the following circumstances:

•  Delays caused by the buyer providing incorrect or incomplete delivery information;
• Delays in delivery caused by any force majeure incidents, such as natural    disasters, bad weather, and war;
• Any un-insured order that is lost or stolen;