About Orders

We've shared some orders related questions to help you out !

Please contact our customer service team and they will gladly help you to solve any issue.

All orders ship from a central distribution center; therefore, shipping times differ slightly depending on the country in which you place your order.

All orders ship from a central distribution center; therefore, shipping costs differ slightly from country to country.

Please place your order on our website. If you are having any problems our Customer Service teams can help during business hours.

In stock items will ship 1-2 business days from the order date. Once your order ships, you will receive an order confirmation email with the tracking number. 

About Policies

We've shared some policy related questions to help you out !

You can reach us, chat, or email! Hours of operation are Monday through Friday, 8am-6pm PST.

Chat: Please click the widget located on our website.

Email: Send us a request from the Contact Us section and we will answer as fast as possible.

At this time, we are unable to offer refunds or exchanges on sale items or partial sets. There is no restocking fee, and we can provide you with a prepaid return label upon request.

Your refund will be credited to the original form of payment within 10 business days of receipt. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy. 

Can I exchange my product?
If you would like to exchange something and you are within the 30-day period, please reach out to the Contact Us section.

To ensure all messages are handled with care, please allow two business days for a response. We appreciate your patience!

Once we receive your return, please allow up to 10 business days for it to be processed. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

We know you are excited to get your order, but don't worry! This just means you're checking it too quickly. We print our shipping labels, notify you and then ship it out. You are our priority.

We offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after your order. Return costs are not covered.

We will process your order within 1-2 business days. Once your order ships, it may take around 4 - 15 days for your order to arrive, depending on your residential address. (Potential delays due to COVID-19, however almost 90% of customers receive their items within 3 weeks at the latest).

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 10 days of delivery

- The return is made within 30 days of the return or exchange request.

About Payment

We've shared some payment related questions to help you out !

At the moment, we only accept Credit/Debit cards and Paypal payments.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to our system for your order.

It's fast, easy & secure.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

Please be aware that any shipment may be subject to import duties and/or taxes applicable to your country or to the country you're shipping to. You will be responsible for these additional charges that incur for customs clearance when your package reaches your country.

We provide FREE Shipping on any order. The delivery time is 2-5 Days.